Customers expect products and services to fulfil their intended functions satisfactorily, and not pose a risk to health and safety. The Group recognises that the risks posed by unsafe or unreliable products or services not only affect us financially; they also adversely affect the Group’s reputation. We have implemented system safety, starting from safety at the design stage, carrying through to safety in use, and all the way to disposal. The Group actively promotes awareness and a culture of system safety within the organisation and among our key suppliers. In addition, we have a comprehensive insurance programme for product and service liability.